Syncro Support Community

Topic	Replies	Views	Activity
Support Ticket Handling Guideline Our Support Team is a 24/5 operation Monday - Friday and is open from 8am-4:30pm EST on Saturdays/Sundays (excluding major US holidays). You can contact us by: Syncro Support Portal Chat support located within our S…	0	6417	December 22, 2021
Welcome to the Syncro Support Community!	1	1584	September 13, 2021
Enable Detailed Time Entry For Ticket Comments	1	18	April 25, 2024
Ticket Efficiency reports	24	1625	April 25, 2024
Rich Text =) / Double Space =(	9	104	April 25, 2024
New Feature Release - Multi-Customer Permissions Announcements	8	422	April 25, 2024
Splashtop SOS Attended Remote Service Now Available Announcements	2	101	April 24, 2024
Microsoft Defender for Endpoint ASR Rule Flagging SyncroLive.Agent.Runner.exe	4	280	April 24, 2024
GPS Tracking Solutions	0	40	April 24, 2024
Alert to show Pending Windows Updates or Pending Reboot on Dashboard	1	59	April 24, 2024
Option to change QBO payment settings to true Other	9	867	April 24, 2024
Syncro's 2024 Roadmap Webinar Now Available On Demand Announcements	1	338	April 23, 2024
Datto RMM uninstall script? Other rmm	9	3509	April 23, 2024
Splashtop remote access FROM linux (workaround)	10	4433	April 21, 2024
Monitoring for a 'jiggler' Other	3	171	April 20, 2024
Automating a new computer setup	11	1325	April 19, 2024
Licensing for MSP staff Other	5	321	April 18, 2024
Pending Reboot alert?	6	570	April 17, 2024
Malwarebytes Install Script with latest 4.x Version? Other	4	369	April 17, 2024
Unknown Devices Added to Syncro	1	133	April 17, 2024
Syncro's Public Roadmap Is Now Live Announcements	12	1820	April 16, 2024
New Ticketing Features Are Now Live Announcements	30	1576	April 16, 2024
Giving a user access to multiple customers, but not all customers	51	2519	April 12, 2024
Q3 2023 Security Roadmap Announcements security	14	2502	April 12, 2024
Login issues	2	96	April 10, 2024
Single customer technician	0	102	April 9, 2024
Central library for SNMP OIDS recipes? Other	7	2629	April 8, 2024
Investigating reports of Cloudflare errors when attempting to login Announcements	7	837	April 1, 2024
Feature Update - Ticket Tags Are Now Live! Announcements	21	1410	March 29, 2024
Power BI Team Plan	4	1559	March 29, 2024

Support Ticket Handling Guideline

Our Support Team is a 24/5 operation Monday - Friday and is open from 8am-4:30pm EST on Saturdays/Sundays (excluding major US holidays). You can contact us by: Syncro Support Portal Chat support located within our S…