Hello Syncro Community 
Hope you’re all doing well! Here’s a look at what’s new and what’s coming soon…
In This Release
- Microsoft 365 Baseline Expansion: CIS-Aligned Hardening (Early Access)
- Ticket View Updates: Ticket Milestone Date Ranges and CSV Exports
- IP Allowlist Nicknames & Inline Editing
- Syncro Cloud Backup Enhancements
- Quality of Life: Performance and UI Enhancements
View the full April 2026 Release Notes for a complete list of bug fixes and back-end updates.
What’s New
Microsoft 365 Baseline Expansion: CIS-Aligned Hardening
This update expands Syncro Microsoft 365 management by integrating all automatable assessment rules from the CIS Microsoft 365 Foundations Benchmark v6.0.0 (IG1). The feature eliminates the need for third-party M365 security assessment tools by providing a built-in, “set and forget” baseline that automatically flags deviations from CIS best practices.
Core Capabilities:
- Continuous Compliance Monitoring: Automated assessments run twice daily to flag deviations from CIS best practices.
- Drift Prevention Alerts: Receive notifications if a client user disables mandatory security settings, such as Global Admin MFA.
- Cyber Insurance Readiness: Instantly generate current state reports to identify security gaps that could impact insurance premiums.
Ticket View Enhancements
This month’s updates focus on adding extensibility to Ticket Views, including the ability to export views directly to CSV, and new filter options for views that focus on key ticket milestones.
Core Capabilities:
- Customizable CSV Exports: Export a Ticket View with your exact custom columns and filters applied, including Custom Fields.
- Ticket Milestone Date Ranges: Gain deeper insights into your team’s performance by filtering Ticket Views by key milestones—like created, resolved, or due dates—across specific timeframes.
IP Allowlist Nicknames & Management
We are transforming the IP Allow List from a static list of strings into a managed security directory. By introducing an optional Nickname field and Inline Editing, we admins can now conduct 5-minute security audits with total confidence.
Syncro Cloud Backup
- File permission restore for SharePoint and OneDrive: Restores now include file permissions. When you restore files from SharePoint or OneDrive, the original permission settings are preserved on the restored content.
- Sticky note backup for Exchange: Exchange backups now capture sticky notes. These items are included in standard backup runs and can be restored alongside other Exchange content.
Quality of Life Updates
We’ve implemented several performance and UI enhancements based on your feedback:
API
- The all_comments parameter on the Tickets API now defaults to returning only the initial comment when not specified, improving performance. The Ticket Comments endpoint remains the recommended method for retrieving full comment history.
- Invoice Due Dates can now be updated reliably via API.
- Tickets API queries now respect all provided parameters when used with the query option.
Assets
- Remote access policies now include granular session notification controls for Syncro Remote with Splashtop, supporting configurable popups, banners, or both across Windows, Mac, and Linux devices.
- Mac Agent monitoring has been improved to reduce false offline alerts and provide more accurate uptime reporting.
- Users with broadcast permissions in Security Groups for Select Customers can now target messages to all assets within a Customer Organization or to assets within a Saved Asset Search.
- Non-Global Admin users can now clear RMM alerts as expected.
- SNMP device alerts now trigger correctly when devices remain offline beyond the configured policy threshold.
Customer Organizations
- Customer Organization Tag permissions now apply correctly for users without requiring additional unrelated permissions.
End User Portal
- Ticket comments in the Customer Portal now support pasting content reliably.
Invoices
- Bundles added to invoices now retain associated ticket details.
- Invoice bundles now display in the correct order.
- Recurring invoice line items now apply as expected without validation conflicts.
- Payments now import from Xero more consistently.
Mobile App
- Search within the mobile app now returns results more reliably.
Reports
- Executive Summary reports now generate PDF files successfully.
- The Ticket Time by Technician (Tech Hours) report now includes an additional CSV column.
- Printing reports using standard browser print (Ctrl+P) now includes the full report as expected.
- Antivirus Coverage visual blocks in Report Builder now generate successfully when customers have Syncro Device Assets without Managed Antivirus enabled.
Tickets
- Real-time “Ticket Status Changed” automations now support the Resolved status, enabling immediate execution of end-of-ticket workflows such as CSAT surveys and follow-up actions.
- Assignee and Subscriber selection now displays only relevant co-managed users based on permission group assignments.
- Ticket automations configured to unassign technicians now execute as expected.
- Secret (Encrypted) Ticket Custom Field values are now accessible directly from the Ticket Details page.
- SLA-based “Re-Assign to Tech if Breached” actions now trigger correctly.
Other
- Search All Things performance has been improved to reduce timeouts.
- Users in Security Groups for Select Customers can now search Assets and use Search All Things without encountering timeouts.
- Database exports now complete more reliably without timing out.
- Store Credit messages with line breaks now process correctly without errors.
Roadmap Updates
Beyond this month’s release, we are actively developing:
- Syncro Payments (Powered by Stripe) Early Access: Expanding payment processing options with direct Stripe ACH integration.
- Parent/Child Tickets - Ticket Blueprints (Early Access): Enabling users to pre-configure essential ticket attributes (e.g., subject, priority, attached worksheets) to standardize the ticket creation process. EA for Ticket Blueprints will be starting in late April.
- Script Execution Audit Logging (Early Access): Providing a centralized record of all script activity across the inventory.
- Per-Asset Portal Access (Early Access): Per-Asset Portal Access lets you give end users remote access to exactly the devices they need, without opening up visibility to your entire fleet.
Register for the April Release Webinar
You’re invited to join us on April Release Webinar on April 8th at 10 am PST to see these features in action.
Click here to register if you haven’t done so already!
If you have any questions, please open up a new post in General 