Couldn’t make it to the live session? The Syncro 2026 Release Kickoff Webinar recording is now available to watch on demand!
This special edition of our release webinars featured CEO Michael George, Chief Product Officer Dee Zepf, and Chief Technology Officer Kristen Costagliola — sharing a look back at our biggest releases of 2025 and what’s ahead for 2026.
2025 in Review
We recapped a huge year of innovation that included:
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PowerBI Template Hub – Pre-built dashboards that make data insights easy (no coding required).
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Syncro Snapshot – A free Microsoft 365 security assessment built with CyberDrain.
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Co-Managed IT Controls – More autonomy for co-managed clients with scoped permissions.
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Ironscales Integration – AI-powered email security with streamlined billing and provisioning.
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Workflow and Mobile Improvements – Dozens of refinements across ticketing, reporting, and mobile for smoother day-to-day operations.
Live Now
Our January release introduced several major updates, including:
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Mobile App Ticket Sorting – Web-style sorting and filtering to help techs find tickets faster.
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Parent/Child Ticket Redesign – A new summary table that makes project management easier.
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Top 5 Devices with Alerts in Reports – Highlight proactive service delivery in QBRs.
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Script Access by Category – Granular security for role-based or co-managed scripting.
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Syncro Unleashed – Our new built-in training hub with guided paths for every role.
What’s Ahead
Dee, Kristen, and Michael also shared an early look at what’s on the 2026 roadmap, including:
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Linux Agent MVP – Bringing scripting, monitoring, and remote access to Linux devices.
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Microsoft 365 Billing – Streamlined billing and license management.
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Microsoft 365 Baseline Expansion – More built-in compliance and configuration controls.
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Project Management – Tools for planning, tracking, and visualizing complex work (yes, Kanban view was mentioned
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Reporting Enhancements – More flexible, actionable dashboards to highlight your impact.