Watch Now: December 2025 Release Webinar

Webinar Recordings
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Check out our release day notes here :backhand_index_pointing_right: What’s New at Syncro: December 2025 Edition

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:glowing_star: Syncro Release Webinar: December 2025 Highlights

Thanks to everyone who joined us live for our final release webinar of the year! This session, led by Dee Zepf (Chief Product Officer), Andy Cormier (Channel Chief), and Lee Ramse (Senior Product Manager), showcased new tools, key improvements, and a look ahead at what’s coming in early 2026.

:rocket: Live Now

  • PowerBI Template Hub – Get instant insights from pre-built Power BI dashboards that connect directly to your Syncro data. Customize visuals, explore community examples, and unlock deeper reporting value—no coding required.

  • Syncro Snapshot – A free, no-setup Microsoft 365 security assessment built with CyberDrain. Instantly surface risks and misconfigurations without storing credentials or setting up integrations. Start your free assessment. Sign up for the webinar going live Friday, December 12.

  • Co-Managed IT Controls – Give co-managed clients greater autonomy with access to assets, scripts, and reporting—while keeping permissions secure.

  • Ironscales Integration – Simplify email protection by provisioning and billing for Ironscales directly in Syncro.

  • Workflow Improvements – Dozens of refinements across reporting, ticketing, and mobile for smoother day-to-day operations.

:crystal_ball: Coming Soon

  • Linux Agent MVP – Bring scripting, monitoring, alerting, and remote access to Linux devices. Sign up for early access.

  • Script Access by Category – Let admins restrict script permissions by category for safer operations. Sign up for early access.

  • Parent/Child Ticket Summary – Get centralized visibility into project work right from the Parent Ticket. Sign up for early access.

:hammer_and_wrench: On the Roadmap

Here’s a look at some of the exciting projects currently in development or planned for early 2026:

  • Project Management – Built-in project tracking, task organization, and potential Kanban view for improved visibility.

  • Microsoft 365 Billing & Baseline Expansion – Simplify licensing, billing, and baseline compliance for Microsoft environments.

  • PowerBI Template Hub Expansion – New dashboard templates and API data endpoints for deeper analytics.

  • Ticket View Exports & Filters – Export and filter tickets by date range for better reporting and project tracking.

  • Chat & Communication Enhancements – More reliable real-time collaboration between technicians and customers.

  • Mac Agent Enhancements – Improved performance, stability, and background access for remote tools.

  • Policy Reporting Improvements – Export and analyze applied policy data to simplify auditing and compliance.

:handshake: Community

  • End-of-Year Community Giveaway – Visit the community starting Monday, December 15 to enter*.* Your chance to grab some Syncro swag and mystery prizes (TBA)!

  • December Community Member Spotlight – Ashley Radcliff, COO of NPTC! Get to know a fellow member a little better in our December Community Newsletter!

:sunglasses: And congratulations to our Ray-Ban Meta Glasses giveaway winner, Craig Taylor!