Smart Ticket Management Features Now Rolling Out

Announcements
1

Hey everyone - We are now rolling our new Smart Ticket Management functionality to the first batch of Syncro partners. This includes Smart Ticket Search and Guided Ticket Resolution.

There is a lot to these releases, so I’ve attached a link to our blog where we go over each of those features in depth.

Please note that Smart Ticket Search is releasing in waves throughout the month, so if you don’t see the feature yet, don’t be alarmed. You’ll know when it’s been rolled out to your account when you see the “Smart Ticket Search” button appear in the header of your Syncro instance.

Smart Ticket Search will be available to all Syncro plans, while the Guided Ticket Resolution is a feature specific to the Team Plan.

2

This doesn’t work for us. No matter what we search for we get the same result:
image

3

Same here. Been about a week for me.

4

Rick we made an update a couple of hours ago. Can you please try again and let me know if you are still seeing the same issues or if your results populate now? Thanks.

5

Sent you a screen shot but same results

1 Like
6

did see the smart tickets working yesterday after some mention of maintenance and could get some results. However today we are getting nothing.

However we are seeing some results if we are in a ticket then it brings back results of “recent tickets from client”

7

Thanks for the extra details. I will let folks know internally.

1 Like
8

Same, no results for any query. I have tried about 20 common queries.

9

Same, no change still no results

10

Thanks for letting me know. We’ve just posted this issue to our Known Issues Board and our engineers are looking into what is going on there. Sorry about the issue here.

11

Is Smart Ticket’s on hold ?
It has not been rolled out to our Syncro account as yet.

12

It is. We have found a few issues with performance and have halted the rollout while we work to resolve those issues.

13

It looks like this has been re-enabled, however the results are very confusing and inaccurate. Do you have any tips for using this?