We’ve just issued a press release announcing some exciting new developments at Syncro, we have announced our upcoming AI-Powered Ticket Management capability. This reinforces our dedication to continuous innovation and our commitment to helping you increase your efficiency and effectiveness.
These new AI-powered features will be deeply integrated into the platform and are designed to significantly reduce the time and effort required to remediate tickets. These upcoming features will include:
- Automatic Ticket Categorization - When a ticket is created (either by a user or by an alert), tickets will automatically be categorized based on contents. For example, tickets may be labeled for issues related to printers, network, storage, memory, CPU, etc.
- Asset Identification - The system intelligently determines if the ticket has an associated asset and displays relevant identification information, allowing technicians to quickly access details necessary for troubleshooting.
- Guided and Automated Resolution Steps - Syncro’s Smart Ticket Management system will create guided resolution steps with a convenient checklist embedded in the ticket. Many tickets will include links to scripts and automations, enabling technicians to resolve issues with a simple click. All suggested automations and scripts are vetted and pre-approved by Syncro’s team to ensure a safe and secure computing environment.
- Smart Search - This will go beyond simple keyword searches enabling technicians to resolve tickets more effectively. Once a technician opens a ticket, it will automatically display the most similar and relevant tickets. This feature will also include “conversational search,” leveraging natural language to allow users to perform queries in a natural and intuitive way.
We will be releasing these features over the summer, and we are excited to share more details in the coming weeks.