Hi everyone! We’ve rolled out some fresh tweaks and fixes to make your Syncro experience smoother. Here’s what’s new:
Ticketing & Automation
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Added a new Ticket Automation action to allow tickets to change their Issue Type.
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Enhanced Recurring Tickets to clearly indicate all required fields in the creation form.
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Fixed an issue where the Ticket Workflows page was not paginating correctly.
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Fixed a UI issue on the Automated Remediation page where the ‘Trigger Category’ dropdown was affected.
API
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Introduced API support for managing Customer Tags.
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Invoices created via the API now automatically sync with accounting integrations.
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Improved performance on high-usage accounts by enabling eager loading on Ticket Tag API endpoints.
Usability & Notable Fixes
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Resolved a problem where appointments scheduled less than 24 hours in advance would send both ‘Invitation’ and ‘Reminder’ emails at the same time if reminders were enabled.
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The Invoice and Estimates page now displays quick filters by default for easier navigation.
If you have any questions, we are here to help. We’re also running our August Release Webinar tomorrow at 10am PT / 1pm ET where we’ll be diving a bit deeper into these QoL updates and more. You can register here.
That’s it for this round of improvements. Thanks for being part of our community and helping us keep Syncro running at its best!