Windows Agent: 1.0.173 - 3/15/23 | Mac Agent: 1.9.469 - 10/21/22
What’s new
- Added a new report: Ticket Time by Customer
- Added the Australian and New Zealand locale tax model
- Redesigned top navigation UI/UX
- Added “Set SLA” action to Ticket Automations
- Added ability for Ticket Automations to “run once”
- Added Pending Reboot as a platform variable
- Added Customer as Condition to Ticket Automations
- Added Third-Party Remote Access Tools to Assets on Ticket Records
What’s updated
Scripting
- Improved recurring script reliability with new script scheduling engine
Quickbooks & Xero
- Resolved Quickbooks and Xero sync delays at the beginning of the month
- Improved Xero wizard style and format
UI/UX
- Resolved issue with navbar going off screen with log company names on mobile
- Resolved issue with Latest Updates dropdown going off the right edge of page
- Removed “New” in “New Reminder” in “Create New” dropdown
- Fixed newsfeed dropdown to properly show release notes and announcements
- Updated top nav bar to be responsive to display more tabs based on screen/window size
HTML
- Resolved issue with canned responses posting in reverse order
Customer management
- Resolved issue with the list of reports in the Customer section is not sorting alphabetically ascending
Ticketing
- Resolved issue with ticket comment email not being sent for tickets created via email despite setting “Ticket Comments - do not email comments by default” enabled in Ticket Preferences
- Resolved issue with Ticket Worksheets text field displacing and overflowing outside of container
Reporting
- Applied logic for business name to appear by default to Ticket Time by Customer Report
- Add Rate Column to Ticket Time Report
Syncro Live
- Resolved issue with interactive mode in terminal via Syncro Live
- Resolved issue with Syncro Live CPU overall usage appearing blank for the first 10 seconds
Invoicing
- Added Validation to Invoice Payment Terms “Net Due in X Days” to prevent an invalid date from being used
- Added Date validation to Invoice Due Date on Invoice Detail to ensure a real date (Year) is selected