Windows Agent: 1.0.173 - 3/15/23 | Mac Agent: 1.9.469 - 10/21/22
What’s new
- Added ability to create a system message on the original ticket after it has been split
- Added ability to create new “month tags” for recurring invoice and invoice templates
- Added new notification for tickets originating from Agent Contact Forms
- Added persistent and collapsible capabilities to the top navigation
What’s updated
Reporting
- Resolved 500 error when accessing the Inventory Aging report from Reports tab
- Resolved incorrect text in Internal Report Builder, plus error replacing Customers with Tickets
- Resolved gateway timeout error when changing “Period” on Ticket Time by Customer Report
- Resolved 504 error when running Ticket Time by Customer Report
- Resolved error with ticket comment report not being generated
Ticketing
- Resolved ticket automation ‘ticket last comment subject’ condition 500 error on next run tickets
- Resolved error when loading large ticket and invoice PDF
- Resolved error where ticket public comments created using script do not email contact
Asset management
- Resolved issue where Asset Detail - Asset Activity Section > “View Full Activity” button didn’t open into a new tab
- Resolved issue with Splashtop icon missing on assets with both Splashtop RMM and Splashtop Business
Invoicing
- Resolved errors when trying to take payment on invoice and modify the Invoice Due Date
- Resolved invoice failures when recurring invoice line items have a Null taxable value
Patch management
- Updated OS Missing Patches table to include Security Category + Severity
Splashtop
- Update KB link in modal for Splashtop “Required Permissions Missing”
Miscellaneous
- Resolved error where clicking on empty space between Documentation and More took you to the Calendar
- Resolved 504 & 500 errors when trying to access
- Resolved server Error 500 when navigating to the Pending Orders page
- Resolved 504 Gateway Timeout Error after Clicking ‘Dismiss All’ to Clear Notifications