Apr 2023 Release Notes

Windows Agent: 1.0.173 - 3/15/23 | Mac Agent: 1.9.469 - 10/21/22

What’s new

  • Added ability to create a system message on the original ticket after it has been split
  • Added ability to create new “month tags” for recurring invoice and invoice templates
  • Added new notification for tickets originating from Agent Contact Forms
  • Added persistent and collapsible capabilities to the top navigation

What’s updated


  • Resolved 500 error when accessing the Inventory Aging report from Reports tab
  • Resolved incorrect text in Internal Report Builder, plus error replacing Customers with Tickets
  • Resolved gateway timeout error when changing “Period” on Ticket Time by Customer Report
  • Resolved 504 error when running Ticket Time by Customer Report
  • Resolved error with ticket comment report not being generated


  • Resolved ticket automation ‘ticket last comment subject’ condition 500 error on next run tickets
  • Resolved error when loading large ticket and invoice PDF
  • Resolved error where ticket public comments created using script do not email contact

Asset management

  • Resolved issue where Asset Detail - Asset Activity Section > “View Full Activity” button didn’t open into a new tab
  • Resolved issue with Splashtop icon missing on assets with both Splashtop RMM and Splashtop Business


  • Resolved errors when trying to take payment on invoice and modify the Invoice Due Date
  • Resolved invoice failures when recurring invoice line items have a Null taxable value

Patch management

  • Updated OS Missing Patches table to include Security Category + Severity


  • Update KB link in modal for Splashtop “Required Permissions Missing”


  • Resolved error where clicking on empty space between Documentation and More took you to the Calendar
  • Resolved 504 & 500 errors when trying to access
  • Resolved server Error 500 when navigating to the Pending Orders page
  • Resolved 504 Gateway Timeout Error after Clicking ‘Dismiss All’ to Clear Notifications