Dec 2023 Release Notes

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23

Ticketing

  • Added pin a ticket comment
  • Added ticket type as a ticket automation action
  • Resolved issue with ticket created from Agent Contact Form not consistently sending out autoresponder
  • Resolved issue with comment emails failing to send because of dark mode
  • Resolved issue with ticket replies not appearing under ticket communications
  • Resolved issue with three emails sending when a ticket is created via customer email
  • Updated ticket email tag {{ticket_public_comments_for_email}} to use customer names instead of the update type for the rendered comment table

Invoicing

  • Updated new subscription and update payment pages to include ACH Billing entry
  • Added “Payments by GoCardless. Read the GoCardless privacy notice” to page with ACH visible
  • Added “ACH” to GoCardless Verbiage
  • Increased Xero import stability

Asset management

  • Updated Export behavior on Asset Index to Conditionally only export the filtered results when Saved Search selected

Stock management

  • Resolved issue with Stock Take List finalizing the quantity at “0” when multiple instances are entered using a barcode scanner

Product inventory

  • Resolved error with ad-hoc bundle miscalculating totals when product quantities aren’t whole numbers

Search

  • Resolved issue where product search erroneously pulls disabled items when using the enter key

Chat

  • Resolved issue with chat in-app chime no longer working

UI

  • Resolved issue where Customer Detail new drop down has “Invoice” & “Customer Purchase” incorrectly highlighted

Miscellaneous

  • Resolved issue where pressing enter inside canned response wasn’t producing expected cursor placement
  • Resolved issue purchased stamps weren’t applying to account