Jan 2024 Release Notes

Windows Agent: - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23


  • Resolved issue with customers receiving two autoresponders after submitting a ticket via email
  • Resolved issue where there was no clear method of un-assigning a ticket view as a default
  • Resolved issue with ticket communications duplicating in some tickets every 3 hours
  • Resolved issue where the copy/paste on Rich Text tickets jumps the cursor to the bottom of the window
  • Resolved issue where ticket creation email was sent even though Initial Issue was turned off
  • Resolved issue where copy/pasting a clickable URL in angle brackets with Rich Text on removes the URL


  • Resolved issue where new Serialized Product wasn’t Auto Syncing to QBO unless Product name was changed
  • Resolved issue with Invoice Index where clicking “#” to sort by Invoice number didn’t work
  • Resolved End User Remote Access false billing error at $5/month in Recurly Invoices
  • Resolved issue where HTML is preserved in comments export CSV, making it difficult to read
  • Resolved issue with Safari browser when Rich Text is enabled, text will jump unexpectedly when hitting return from the first line to second


  • Resolved issue where Dropdown Script Variables failed to pass to scripts when run in Automated Remediation actions


  • Resolved issue where Daily Invoices Report was no longer included total column after CSV update
  • Resolved 504 error when running the Inventory Changes Report.


  • Added Compromise Password Detection in login settings


  • Resolved issue where “All Day” Appointment that spans two days shows up as three days in Calendar


  • Added Acronis offerings and pricing to App Card


  • Added additional SKUs


  • Resolve blank space that can appear at the right of the top nav depending on the selection of tabs


  • Enabled the use of hardware security keys
  • Added support for Hardware Security Keys as an MFA Option


  • Resolved issue where searching a contact while already on a contact page will refresh without navigating to the proper contact


  • Resolved issue where Dropbox refresh token is invalid
  • Hid ability for users to add more Dejavoo devices
  • Resolved issue with “What`s this?” button on sign in page not working when MFA is enabled