Continuing the discussion from Mar 1-15, 2023 Release Notes:
Can we get some clarity on what this means exactly? As it sounds like now an email is being sent, even with ‘do not email’ enabled.
Continuing the discussion from Mar 1-15, 2023 Release Notes:
Can we get some clarity on what this means exactly? As it sounds like now an email is being sent, even with ‘do not email’ enabled.
That’s how I read it too, but it sounds like it’s only for tickets that were opened/created via e-mail, which would generally make sense that you would want to email them back or the option?