No warning about no email of any kind

This setting trips up people quite often. There are no checks in the system for when this option is enabled. On the ticket screen, the system still shows it will send an email to the contact, and there’s no indication before or after that an email did not go out. There should be a disclaimer on this saying that it will disable email for all contacts including ticket comment emails. Thanks for posting this, hoping it helps people find a solution more quickly, but this is one thing that should be fixed soon since it directly affects our communication with our clients.

That is a good point. I have updated the KB appropriately, and I have submitted your idea to my team for consideration as a new feature. While I cannot promise this change will be made, I can assure you the right individuals will review it. Thank you for your feedback!