Customer still receiving emails with "no email" checked

[mat]

This is not working correctly for me.

Specifically, I have a customer set up for security alerts from the ACSC. I want a ticket to be created when an alert is received, but I don’t want a new ticket notification to be sent. I have the “No emails of any kind” checkbox ticked, but when I check the communications report, I can see that a new ticket notification is still being sent.

[KB-Team]

Hi Mat,

Please contact our support team for assistance with this. You can click Submit Support Ticket at the top of this site to do that. Please reference the below help article when you do.

Disable Sending Email to a Customer

What it Does This setting will prevent the system from sending emails to a specific customer, including all contacts belonging to that customer. What it Doesn't Do It does not warn you that a customer has this setting enabled when you try emailing them. When you try emailing the customer, for example, on the ticket screen or try emailing a ticket comment, they simply will not receive the email.   Instructions Go to the Customers tab. Click a customer's name to open their profile. …