Disable Sending Email to a Customer

What it Does

This setting will prevent the system from sending emails to a specific customer, including all contacts belonging to that customer.

What it Doesn't Do

It does not warn you that a customer has this setting enabled when you try emailing them. When you try emailing the customer, for example, on the ticket screen or try emailing a ticket comment, they simply will not receive the email.



  1. Go to the Customers tab.
  2. Click a customer's name to open their profile.
  3. In the upper right, click Edit.

  4. Turn on the No Email - Of Any Kind checkbox.
  5. When finished, in the upper right, click Save Changes.

The system will now be disabled from sending email to that customer.

A post was split to a new topic: No warning about no email of any kind

A post was split to a new topic: Customer still receiving emails with “no email” checked