Hi All - We’re a two person team. My other tech’s email notifications from Syncro stopped on or after November 3rd. My notifications continue to come through fine and no issues. I’ve removed him from the notifications group and then added again - no fix. There have been no issues with our notifications since we setup 2 years ago - nor any changes to them. Any thoughts what might be the issue?
I have checked our email system and can confirm that nothing is coming in from Syncro for him but I see everything for me - so not an email / filtering issue.
The only other thing that’s happened recently is that I was overcharged by Syncro - opened a case with billing almost two weeks ago and no response from them - so not sure if they’ve done something without telling me.
Anyone have any ideas how I can look into this further? Right now I have an email redirect setup so my tech knows if something new comes in, but I can’t set that up for any responses to his assigned tickets.
Thanks in advance!
Edit: clarified that it seems to be specifically emailed notifications so far.