@Andy
Our auto-responder stopped working weeks ago and we have been in contact with support. They apparently only have certain people to get access to the SendGrid mail server and we have been on hold waiting to see what is up on our AutoResponder.
Is there anything in the works to move this to SMTP if we have that enabled? It would give us more visibility and less reliance on support.
Is there anything you can do to assist in getting this moving for us?
Ticket 5006
Sorry to hear about the issues you are having.
I pinged the support folks internally, but I can’t promise that makes it go any faster.
Any chance to move these to SMTP?
I don’t believe so, but I am not certain on that point. We’d need to wait for the support folks to get back with you on that piece.
We are having this issue as well, can we find out what the root cause is. This is very frustrating as our clients are not getting emails when they open a ticket.
We were using a mail distribution list for our incoming ticket emails. That way we could put a copy in a shared email in case Syncro went down.
This treats the emails to the RSM mailbox as a forward apparently and recent changes to Syncro broke this functionality regarding forwards and autoresponders.
This is corrected by “redirecting” the email which is done in mail rules. We moved our incoming to a shared mailbox and setup redirect rule to RSM for Syncro.