Windows Agent: 1.0.173 - 3/15/23 | Mac Agent: 1.9.469 - 10/21/22
What’s new
Added a new report: Ticket Time by Customer
Added the Australian and New Zealand locale tax model
New top nav UI/UX
Added “Set SLA” Action to Ticket Automations
Added ability for Ticket Automations to “run once”
What’s updated
Scripting
Improved recurring script reliability with new script scheduling engine
Quickbooks & Xero
Resolved Quickbooks and Xero sync delays at the beginning of the month
Improved Xero wizard style and format
UI/UX
Resolved issue with navbar going off screen with log company names on mobile
Resolved issue with Latest Updates dropdown going off the right edge of page
Removed “New” in “New Reminder” in “Create New” dropdown
Fixed newsfeed dropdown to properly show release notes and announcements
HTML
Resolved issue with canned responses posting in reverse order
Customer management
Resolved issue with the list of reports in the Customer section is not sorting alphabetically ascending
Ticketing
Resolved issue with ticket comment email not being sent for tickets created via email despite setting “Ticket Comments - do not email comments by default” enabled in Ticket Preferences
Resolved issue with Ticket Worksheets text field displacing and overflowing outside of container
Invoicing
Added Validation to Invoice Payment Terms “Net Due in X Days” to prevent an invalid date from being used
Added Date validation to Invoice Due Date on Invoice Detail to ensure a real date (Year) is selected
Syncro Live
Resolved issue with interactive mode in terminal via Syncro Live
Resolved issue with Syncro Live CPU overall usage appearing blank for the first 10 seconds