Ticket Workflows

This article has moved to our new Syncro Documentation Center. To view it, click here:

Alternatively, you may navigate to docs.syncromsp.com and use the search bar to find the article that way.

How do I rename ticket workflows after creating a clone?

How do you add a “choice” to the “no defaults available” value. I have searched everywhere and cannot find anything on how to do this. Very frustrating.

Specifically for the “custom field type” under the ticket section of a workflow.

Click on the name of the workflow to edit it. Then change the name at the top of the page.

I think that just means you can’t set a default value for that field, not that there aren’t set. So fields you want to set a default for would be a feature request.