Additional Ticket Automation Actions Needed

PSA is supposed to be their focus this year, but I wouldn’t hold my breath for these specifically. Also ticket automations are only hourly which can be annoying. You might be able to use Ticket Workflows and give the customer a link or put link in tray icon to the workflow (workflows can attach worksheets). I’m not 100% sure if the links work for customers though. Can you elaborate on the tray icon custom field thing?

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