Syncro running but shows offline

[andrew1]

I have an asset BTESM02 that shows as offline. i restarted the asset but this did not resolve the issue. i uninstalled the agent and reinstalled it and this did not solve the issue. the tray icon shows up fine. the services are running on the asset but SyncroMSP shows the asset as offline.

[Jimmie]

Does Backgrounding Tools work? These are separate systems so it can still work even with the agent offline.

There is the UUID uninstaller if all else fails. This would create a new device in Syncro when you reinstall.

Assets Duplicated or Reporting Incorrectly

When an agent gets installed on a cloned endpoint, it will appear in the Asset list as the original Asset. You may see duplicate Assets in Syncro. Assets not reporting in with correct system information. Overview When the Syncro agent gets uninstalled from an endpoint, we leave behind a Syncro UUID so that if you reinstall the agent, we know this device previously had an agent and it can check into Syncro and access the historical data. If you had installed the agent on a machine, rem…

[isaacg]

If this is the only machine at a location or is running different security software/DNS this may be a connection blocking issue. Check you can access these domains: Syncro Exceptions and Allowlists