Ticket Workflows with Custom Field Tags

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Hi @anon70215905

You’re using it the correct way. If you’re using the Ticket Custom Field without any Field Types such as Text Field, Check Box etc, only to trigger Ticket Worksheet, that would work. Alternatively if you’re looking to make full use of the Ticket Custom Fields, you can add a number of field types incl. making it required or not. Perhaps this knowledge base article will provide more info as well: Ticket Custom Fields