Syncro Release Day: July 2025 Edition

Announcements & Updates
1

Hi community members,

Your July product updates are here! At a glance,

  • Windows Patching Dashboard
  • Ticket Timer Enhancements
  • Security Baselines*
  • Unified Technician Ticket View
  • End User Enhancements (Asset & Ticket Linking)
  • Mobile App (Canned Responses and other enhancements)
  • Warranty Tracking*
  • SNMPv3 Network Monitoring – Early Access
  • July Release Webinar – Sign Up Now

If you’re looking for full bug fixes and back-end updates, click here.

To read our release day blog, click here.

2 Answers

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Learn more about the Asset Warranty Tracking feature:

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Very happy when I spotted tickets in End User yesterday. And then features added to Assets there.

I see two bugs with the latter currently:

  1. Remote access button doesn’t work. It loads a raw page (screenshot below)
  2. Background Tools steals the window. It should open in a new tab like on an asset. Please add target=“_blank” etc
  3. Whilst here, the same button on the asset actually has a typo bug, it has target=“blank”, so uses ONE tab named “blank” and thus opening for a second asset steals the tab used by the first (screenshot)

Alan

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suspect the blank has been there for a while as had noticed the terminal tab recycling an existing one previously.

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Hi Alan, thank you for raising these issues. We are able to duplicate them in house and hope to have the fixes out in the next week or so. Glad to hear that you are enjoying the new features otherwise!

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Thanks Rob. Love the features, great to get the wee fixes

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Yeah Des. It’s been the same from day one for us as I remember.

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