Great article, is it possible to show instructions by customer with a ticket? Eg we have a customer that asked us to only talk to the director about costs and we need to be remembered that every time we work on a new ticket.
Great article, is it possible to show instructions by customer with a ticket? Eg we have a customer that asked us to only talk to the director about costs and we need to be remembered that every time we work on a new ticket.
Yeah it’s called Internal Ticket Warnings. Here is a quick feature video on it: