Is it intended to put a barrier in every support ticket submitted. I thought this time I would put RMM in the top line of my support ticket but no get this auto **** reply. If I send in a ticket and walk from my desk then delay introduced. If I send in 20 tickets then I get 20 annoying email reply steps.
If this is required for your systems then offer up different support email addresses to send stuff to than you did it wrong again
This is more Artificial Stupidity than AI.
I agree, since this ‘Astro’ has been enabled it’s been more frustrating to put in tickets. I had a pre-existing support conversation and when I replied suddenly the AI is responding as if there was no existing ticket.
also funny enough we just put in a support ticket for the same thing you did, being unable to save transcripts of chat messages. Seems the chat feature is seriously lacking
ditto, and no ticket number. It also appeared without any notification or instructions and we have just had to work it out.
I am being told it is as designed but I am sure we copied from the chat client previously. Only been with syncro for a couple of months but this would be something we would have tested coming into it as it was something I had to berate our previous RMM to implement 
Reopened a ticket about the search not working and was again prompted for RMM / PSA. This was reopening a ticket from last week. I am guessing they are confident in their own ticket categorisation algorithm!!!
Even when you put Syncro RMM in the initial text when opening a new ticket it still asks if this is for Syncro RMM or PSA
