Anyone seeing great value in using cloudradial and syncro?
Not exactly an answer to your question, but I did finally find a workable solution to not getting Syncro updates when a client replied to a ticket using CloudRadial.
I added a Ticket Automation that I named Customer Reply Notification which fires off an email and both Slack and Teams webhooks any time a ticket is in the “Customer Reply” status. I now get notified when the CloudRadial updates the ticket status using the Syncro API.
CR is pretty awesome.
im using Cloud Radial and it does make a prettier customer interface and showing KB articles, The end points are viewable in there.
Im about to switch it over to Invarosoft as we use both and they have release a heap of great addons so makes sense to centralise them. Both solid products
Perhaps this is a dumb question.
Isn’t cloudradial an RMM/PSA too?
Why use syncro and CR at same time?
Cloud Radial taps into Syncro or other RMMs.
It has a prettier customer portal which also has
- knowledgebase area
- application / Website portal
Then has the agent part which displays machine information.
It also connects to Office365, Skykick 365 Backups and Datto Backups. I think there other intergrations.
Then where it gets really good is Quarterly Business Reviews and shows analytics and compliance.
I was using cloud radial but switched to Invarosoft as i like their Desktop App way better.
So its not an RMM or PSA it is used to enhance those