Nov 2022 Release Notes

Windows Agent: - 9/28/22 | Mac Agent: 1.9.469 - 10/21/22

What’s updated

Asset management

  • Resolved intermittent 504 errors on asset detail page

Customer management

  • Resolved 504 timeout in browser console when clicking new appointment on customer detail
  • Resolved issue where you cannot unselect all permissions and save with 0 enabled in hard coded customer portal permissions groups

Policy management

  • Resolved 500 error when trying to edit certain policies on an account

Product management

  • Resolved “percentage” typo in products edit template


  • Resolved 500 error when trying to view certain tickets
  • Resolved recurring ticket title error


  • Resolved gateway error 504 when adding too many charges/tickets to an invoice

Automated remediation

  • Resolved error with low hard drive space alert not auto-resolving


  • Resolved issue of asset activity audit report displaying all event times in UTC instead of relative time zone
  • Resolved issue of the ticket comment report not being generated
  • Resolved inaccurate Windows 10 version reporting
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