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Is there a way to set up filtered notifications. For instance, setting up notification for servers only?
Hi Rachel,
Currently it’s all or nothing—there’s no filtering ability. That’s a good idea. Please go suggest that in our Feature Requests forum.
Is there a way to edit the “Notification Center” email that I receive from a newly created ticket.
What I am looking for is the ability to add the “Submitting” user email or name to the notification email I receive from a ticket.
Currently only shows:
Customer
Number
Subject
Type
Initial Issue
Description
Internal Link
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