Our new multiple outbound email feature is now live! This will allow you to send billing and marketing emails from their own dedicated addresses, along with your existing support address.
This should ensure communications unrelated to support are routed to the proper channels.
You can see a video of this feature in action below.
Thanks. The video is private
That’s weird it plays when I click it…
I can play the video
Weird I can play it at youtube.com but when I try to play it from within gmail I get this
This was the result of a community driven feature request. Happy to see it implemented!
Is there a way to add a new ‘type’ of email, or re-use Support with another mailbox, to have multiple outbound emails for ticketing? That’s what we were eagerly waiting for - we have customers who run their own help desk through our Syncro and they’re hoping to use their own domain for outbound email, while the rest of our MSP operations remain unaffected.
What you are looking for is effectively multi-tenancy. We don’t support this today. This feature allows you to segregate your support, billing, and marketing emails across 3 different addresses, instead of having them all go out from the same one.
