I havent test this yet but do the same notifications work in new app and are they more useful? Would be great to see some info in the notification like ticket subject, and if we tap the notification does it open app and take us to ticket?
I know in current version if I tapped the notification which wasn’t very informative, it would just open the Tickets generic list and not specific page.
Push notifications should work with the new app, and they should open their respective records. Let me know if that isn’t the case for any reason.
I have not had any notifications in the mobile app since I installed it 4 days ago. It’s on android.
Do you have push notifications setup in the Notification Center of your Syncro instance?
that would be it 
enabled and will see how it works
Ok cool, keep me posted on if that solves it please.
I realise that as well as the char limit on messages, the option to pick from the reply templates is missing. Quite essential when on a small device.
EDIT: I meant ‘canned responses’. Sorry for the confusion.
When you say a reply template, you are talking about the Canned Responses you have on the web, correct?
Yes sorry. Poor terminology on my part.
That’s okay, so that’s a good suggestion. It’s not available today but I know we have plans for a lot of updates coming in the future. Can’t say for certain if this one is on the list, but it definitely makes sense to be there. I’ll be sure folks see your feedback.
We really need to have a credentials section. Technicians on the road not being able to get the password easily is definitely a roadblock.
We use the Invoices section a lot within the mobile app to receive payments while depositing customer checks. Will this be coming back? I really hope we don’t lose this functionality.
Something I believe should be added:
The ability to search assets for “last user” field
Within the assets tab, the last user field is also not visible, as it should be under device details tab.
This is 100% the fastest way to be able to identify a device in the field and within the syncro web portal.
I’ve noticed a limitation in the mobile app where it only allows up to 255 characters for notes. This has been an issue when sending employees out to jobs, as their notes often require more detail than the limit allows. Is this restriction something that’s being reviewed for improvement? For example, if you open the app and start typing, it stops accepting input after 255 characters, making it challenging to provide thorough updates.
Highly obnoxious. Almost makes it unusable for me.
Complained about this several times and even made my own Post in here now makes the app pretty much useless if you’re a person that does something more than one task at a clients office and need to document it
This doesn’t seem like it would be a particularly challenging fix. I imagine it’s just a matter of updating the code to increase the character limit or removing the restriction entirely from the note field. A change like this could significantly improve the app’s usability.
Under Ticket charges it used to be able to scan barcodes in the old app. It would be nice to be able to scan either the Syncro printable barcode, or the actual product’s UPC if it is configured correctly for resale within Syncro’s Products & Services section.
Also noticed that worksheets assigned to tickets which are present in the old app are not viewable in the new app, even when marked as required.