Improvements to Syncro <> Zapier Integration

Announcements
22

Agreed, I’d love to have contact creation/updates be a Zapier trigger as well as an action.

23

Yeah we’ll get that part sorted. I agree it’s not super useful to just do this one way…

1 Like
24

I think we need to accept the reality that there is a large gap between what we feel Syncro needs to do and what Syncro believe they need to do.

4 Likes
25

Got excited for the contact integration… but not here yet!

26

I would really appriciate a trigger for when a customer is updated. :slight_smile:
I guess after the trigger “new customer”, this would be the most obivious trigger :smiley:

27

Triggers are next on the list :).

3 Likes
28

What about contacts? Are they coming too??

2 Likes
29

Contacts to O365 sync would really make my day!

30

Are we going to get “Customer Updated” in the notifications set?

31

I was stoked about this announcement but then went in found it missing as well. It’s not so much a new feature yet if it is still missing as an event.

32

You may need to update your API Token, as it may only have the permissions for what it could use (very little) when you created it.

https://admin.syncromsp.com/api_tokens

33

We need Customers - Ticket - Time Entries. There is already a create ticket time entry but we need the reverse one, New Time entry trigger and exchange data

34

Intregrate Chat alerts; currently using “Watch Ticket” Backend shenanigans in Integromat/Make to feed into slack, but would surely love to be able to have zapier handle it OR even let Chat integrate with Slack/Discord.

35
  1. Search for a Ticket - by ticket number
  2. Update/Create Ticket - add the ability to update/modify custom ticket fields.
  3. Search for a Customer - is there any docs on what a query can be? is there a format?
  4. Add Comment to Ticket
36

any update regarding the progress ?

would love to have new time entries to be zapped to the database, it’s our business!!

Gerard

37

I’ve begun to think of SyncroMSP as a kid with untreated ADHD; going from one dopamine hit to the next with no regard for the fallout of half-baked features left in their wake.

I really, really want the Zapier integration to be fully featured and grab all platform hooks and be able to search tickets, numbers, content and push updates and the like but it seems this, like many other features before it, has been dropped like every other hyperfiction before it.

38

I’ve moved on to using Python and/or Javascript steps in Zapier to do everything I need.

1 Like
39

Please share with the class <3

40

Sorry, didn’t see your reply until just now. The biggest example right now is an automation that uses Calendly and CloudRadial to allow tickets to be scheduled, assigned, updated, (and then reassigned if the scheduling link is changed). I hired a consultant to write an initial script and then used ChatGPT to help me understand that script and adapt it for the variety of needs that I’ve had. Providing ChatGPT with the API documentation, then giving it feedback when there are errors, has got me to the finish line every time. I’m not sure what’s allowed as far as corresponding outside of this message board, but I’d be happy to show you on a screen share what we’ve done specifically.

41

Any update on this functionality? I want to sync contacts to our CRM as they get added to Syncro.