Have a outgoing Type for tickets

Could be I am using “Type” wrong for tickets, but would be cool to see one for incoming and one for outgoing so we can see the information under the admin tab as graph. This would be helpful from a bigger picture on what the device came in for and what it went out for as far as a fix.

So for example, my techs can check in a device for “Not Booting” and then later update the ticket for out going Type to be “Format Reload”. Then in the Admin Ticket graphs display both results. That way, at a glance without knowing all the details, I can see what issues users report and what fix we normally have to do.

Would have to rename Type to reflect “Incoming Issue” “Outgoing Result” I would assume in terms of understanding what is going on. What do others think?