Automatic Asset Population in Tickets

Under each customer we have added contacts and assigned those contacts to their respective device.

When one of those contacts creates a new ticket the asset does not automatically show up in the call.

Is it possible to have the asset automatically show up in tickets based on the contact name?


It is not, but I know I’ve asked for this on FB, don’t know if I ever did on the forum. It will do it via contact form but not email.

Got it - appreciate the quick response.