Automatic Asset Population in Tickets

1

Under each customer we have added contacts and assigned those contacts to their respective device.

When one of those contacts creates a new ticket the asset does not automatically show up in the call.

Is it possible to have the asset automatically show up in tickets based on the contact name?

Thanks!

2

It is not, but I know I’ve asked for this on FB, don’t know if I ever did on the forum. It will do it via contact form but not email.

3

Got it - appreciate the quick response.