Hi Syncro partners,
Just wanted to make you all aware of an issue that has been raised with our team.
Known Issue: Some SNMP monitoring devices (Both SNMPv2 and V3 in EA) are failing with timeout messages when device addresses are configured using hostnames instead of IP addresses
Workaround: If you are affected, please update your SNMP configurations to use the target device’s IP address instead of hostnames. This is the suggested workaround until we get the agent update out next week (Wednesday).
In the meantime, please reach out to Support if you’re experiencing something outside of what’s been described.
We truly appreciate your patience and understanding. Your experience is our top priority, and we’ll make sure to keep you informed every step of the way.
@Lindsey from product is also here if you need assistance on this matter.