Hey everyone,
We are aware of the reports coming in regarding HTML code appearing in ticket communications. We are working to resolve the issue.
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I didn’t notice, I think my brain automatically converts HTML code.
If it was just a visual issue, it would be no problem, but the customer is receiving the code as well. The second reply to my ticket looked normal, it was just the check-in that had visible code.
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Hey everyone, this issue has now been resolved. Sorry about the pain this one caused.