Guys I know this has been addressed in different forms in different posts but I have a more specific question on this, any feedback is greatly appreciated as always.
There is an option for “Only Run During Business Hours” and I have applied this to ticket automation that is counting 72 hours from the last customer response to trigger. (See attached)
What I was wanting to know is, does the “Only Run During Business Hours” apply to to the 72 hour count, or is the trigger only applied during business hours?
Thanks in advance.