I am extremely excited to announce the return of our Community-Driven Development Track!
For those who weren’t here when we ran this program a few years back, it’s designed exclusively for taking small, quality-of-life feature requests directly from the community and bringing those ideas into the platform.
These requests are scoped to very small changes where you find yourself saying if I could only do this one small thing…
This is not going to be things like building a new integration, module, or entirely new architecture in the Syncro platform. Some examples of previous winning submissions include:
- A toggle to warn techs when they are resolving tickets with unbilled time
- Adding an additional email template for resolved tickets
- Adding “Billable Status” to tickets
- Internal ticket warnings
Here is how the program will work. Every few weeks we’ll announce the date we’ll be opening a post in our Facebook community where new submissions will take place. We’ll always give a few days advance notice. Our first post taking submissions will go live on Wednesday, May 17th. Everyone is encouraged to submit up to two of their favorite QOL feature requests. Please submit each as its own entry, and be sure to include the use case behind why you want this feature and how it would impact your business. Also, be sure to tag me on your requests, these posts traditionally get a lot of action.
These posts will remain open for comments for 24 hours to ensure our partners all over the world have ample time to participate, and I will be heavily involved in those threads discussing your feature requests with you. If you aren’t sure if your request fits within the scope of what we’re looking for here, just ask and I’ll be happy to answer that for you.
A few days after the post closes, we’ll be announcing our two favorites. We’ll keep an internal tally of our running favorites, and we may opt to choose previous submissions if no new submissions have managed to dethrone them. These will go to our engineering team who will scope them and confirm they fit within the confines of the program. Assuming they do, those become the winning submissions and move into active development. If they get kicked for scope, we’ll pick a runner up. We won’t be able to provide active timelines for each winning submission, though we’d be loosely targeting a month or so after announcing each set of favorites.
As for the Feature Request category here in our Community Forums, this will remain the primary source of requests from the community (both large and small). Our product team will continue to monitor requests being made here. This program simply represents an additional opportunity for Syncro partners to interact with us directly in a fun and engaging way.
Best of luck to everyone that participates, and I can’t wait to see you all on Wednesday!