Please add this request to tomorrow’s post on the FB group! That’s where we’ll be evaluating these requests.
Remote Support Feature:
I wish I could talk to customer through remote connection using PC mic and speakers.
Why not just call them in that case?
Wrong direction @Andy!
You are putting your eggs for running your business and interacting with your users, on a forum (Facebook) in this case, that you have no control over. This will fail, because I guarantee you that FB/Meta WILL break it and really throw you into a tailspin. Bad idea sir. Very bad. You never give up control like that if you want success. You BUILD your solution. In my case?? I would rebuild this site, into a Joomla or Wordpress site, (I prefer Joomla by FAR as it is a real CMS and secure) and install Kunena Forum to these exact specifications…and then some. But what do I know?
By using an external site like that, you are also committing a web design faux paux - you will be relinquishing your branding to Meta, and now you will also be subjecting us to be FORCED into allowing big tech (Facebook and Google) to start pummeling us with TRACKING, ADS and other garbage we smarter folks who know how this all really works…want no part of.
I will NOT be party to this nor will I participate.
Sloppy sloppy sloppy! I do NOT approve and it shows me Syncro’s true lack of web and brand development acumen. Other users here NAILED it sir. FB is a proven B2B failure. ESPECIALLY with regard to it’s algorithms that are designed only to make it money, by limiting your posts.
You would do better to move this to LinkedIn!
But Facebook?? With the mass exodus and loss of users?? It’s involvement with spying??
What are you THINKING?!?!?!?
This is now showing me just how irrelevant ya’ll are trying to become. So sad.
Shaking my head sir. Bad bad move.
it would make sense to call them but there are a lot of scenarios people are not allowed to have their phones at work (I work in education and teachers are not supposed to use their phones in class) also I don’t like to give up my personal phone to all the people I help remotely cause then they can bug me after business hours.
1 Like
Then give your business number? If you use something like ScreenConnect, you could then do audio directly to the assets.
Got it, I can say for certain this is not a feature we’d be doing. It’s too niche a circumstance. I think your next best bet might be using the live chat option if phones are off the table in this particular circumstance.
I will provide some additional context because you are making some very inaccurate assumptions.
Our Facebook group has always been one of the more active MSP communities in general since our inception, and it now houses over 3,000 Syncro customers. We opened these community forums, and actually left Facebook maybe 12-18 months ago. Our customers said loud and clear, NO, and continued participating in that community instead ever since.
We keep this community here for folks that want an alternative path to the Facebook group, and it sees a fair amount of engagement, but no where near the engagement we see over there. After months and months of fielding requests for Syncro to return to active participation in the Facebook group, we did so.
The end result is we needed to meet our customers where they are, not the other way around. So that is what we’re doing, and that is what we will continue to do. As you can see, we participate here, we participate there, we participate in our subreddit, so on and so forth.
There is nothing wrong with not wanting to participate in our Facebook community. That’s specifically why we have these forums, and we continue to encourage folks to submit their feature requests in the Feature Request category inside of these Community Forums. Our Product teams monitors that category regularly.
For this specific program, however, it will continue to live in our Facebook community. We just finished up our first open submissions post there and it was a tremendous success. I’m sorry to see you won’t be participating in these events.
1 Like
The syncromsp god’s hath blessed us with quite the best of messages today, more great things based on we the people! Alright! Very cool to hear, look forward to engaging in assistance to help make meaningful QoL improvements. Thanks for the hard work team Syncro, cheers!
Maaaannnnn, I’m in the no thansk fb group personally… But I didn’t know it was active over there so now I have FOMO 
. Guess I’ll have to hop over there from time to time… But this platform is far more functional for both us the client and you the vender of software tools… Weiiiiird people are more active on cruddy facebook lol. To each their own yes, and we do need to meet the people where they are… Good stuff, thanks for the intel Andy.
1 Like
No problem man. Even though we are running them in our Facebook community, we will definitely be posting here a couple days prior so you can prepare, and we’ll also be dropping another post linking over to it when it’s live.
Keep those suggestions for the next round :). It’s only a few weeks away.
and have to navigate through reception, ask to speak to the person of interest, wait for reception to see if they are available, get put through, the person of interest then cannot receive any business calls because they are on the phone to the tech.
That is why talking through the speakers and mic is a good idea that shouldn’t be dismissed as niche.
Hey all, I just wanted to thank you all for the fantastic turnout we saw on our first open submissions we ran yesterday through to today in our Facebook community. We got a ton of great requests, and we’ll be picking our winning submissions over the next couple of days. We’ve got one picked already, still discussing the second :).
For those interested in seeing that entire discussion thread can do so HERE.
Our next open submissions will be coming in a few weeks so stay tuned!
Another one with no access to FB and no plans to do so.
Why can’t you use Canny.io to manage customer feedback? Its specifically built for this exact task of eliciting customer feedback and showing where your company is with those requests, and works well at so many other companies.
2 Likes
We use our Community Forums here for feedback. This program specifically is just another way for our partners to engage with us directly.
The primary source of submitting feature requests remains our Feature Request category here in these Community Forums.
Agree, I deleted my FB account like 6 years ago because it’s just a societal cancer.
I want to be apart of this but I’m not doing it on social media.
1 Like
Sorry to hear that. This program will only be taking place on our Facebook community, however, our product team regularly monitors the Feature Request category here in our Community Forums, and remains the primary source of logging feature requests. So if you have some good requests in the queue, please add them individually here in these forums!