As a technician, you’ve been able to assign yourself to a ticket, and today we’re enhancing that functionality.
Now, technicians can subscribe other technicians to their tickets, simplifying the ticketing notification process even further. When subscribed to a ticket, a technician will receive alerts just as if they were the main technician on the ticket.
To see this new update in action, check out our feature video:
For more information, please visit our Knowledge Base.