I understand the majority of Syncro’s client base is likely to be located in USA, however, for everyone in APAC, today was a bit of a nightmare with Syncro. Obviously something didn’t go according to plan with today’s maintenance and the whole system was inaccessible for almost three hours rather than the advertised one.
I’m sure all of us here have had a maintenance job blow out of scope ourselves, I just hope the maintenance and support team learn from this and schedule their maintenance for weekends in future (also advertising upcoming maintenance in the banner/news in Syncro itself wouldn’t hurt)
Completely agree that this scheduled downtime was absolutely terrible. While I understand that APAC is probably the lower group of customers using Syncro scheduling maintenance for the middle of the day in the middle of the week just isn’t acceptable. To add to that clearly something went wrong causing a 3h outage and bringing our entire team to a standstill.
To makes things even worse, couldn’t even log into the support community because that as it turns out is all tied into the same systems that went down for maintenance.
Hi All,
Please see the following link addressing the issues. We’ve definitely heard you and learned some lessons, we commit to doing better next time! System Maintenance Announcement
Thank you for taking the time to respond and acknowledging the disruption. It is a relief to see this has been taken seriously and that steps will be taken to prevent this in the future.
Support’s answer as to why this occurred on a weekday wasn’t satisfactory at all. The moment maintenance is scheduled during our work day again we’ll jump ship.
Very understandable, we do not want scheduled maintenance in the future to impact workdays. For this reason, we will not be scheduling updates during such times going forward.
