Rich Text support in Canned Responses

Is the canned responses feature meant to support rich text / links? Just pasted a new response in and have had to rework from what I wanted due to it being plain text. Seen some other comments about consistency of text entry boxes across the platform from a while ago and wonder what the status is?

If it is only possible to have plain text at present are there any plans to support rich text at some point?

It does not currently support rich text. I know that is one of the areas they are targeting for a future update.

thanks for confirming Andy.

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This seems like a logical roadmap addition now that ticketing has rich text. Does anyone know if this is coming?

there were positive noises in the webinar yesterday

Yeah while this work in not currently planned, it is 100% on the radar.

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