Rich Text support in Canned Responses

1

Is the canned responses feature meant to support rich text / links? Just pasted a new response in and have had to rework from what I wanted due to it being plain text. Seen some other comments about consistency of text entry boxes across the platform from a while ago and wonder what the status is?

If it is only possible to have plain text at present are there any plans to support rich text at some point?

2

It does not currently support rich text. I know that is one of the areas they are targeting for a future update.

3

thanks for confirming Andy.

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4

This seems like a logical roadmap addition now that ticketing has rich text. Does anyone know if this is coming?

5

there were positive noises in the webinar yesterday

6

Yeah while this work in not currently planned, it is 100% on the radar.

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