RESOLVED as of 6/12/2023
Title: PSA: Rich Text: Additional Errant Email being sent unexpectedly.
Subject: Identified cases where an errant extra Ticket Update Email will be sent when an image completes processing
Description of Issue: We have identified cases where an additional Ticket Comment Update email can be sent when an image completes processing.
URL where error occurs: /tickets/id
Affected Objects listed: Ticket Comments
Steps to Reproduce:
- An inbound email containing an image converts to a ticket and sends a Auto response as expected.
- The image will process on the Ticket Comment
- At process completion under certain scenarios, an additional Ticket Comment Update Email is triggered.
Next Steps: The issue is being worked on by the dev team