Customer Gets Two Emails When Creating Ticket

1

Hello,
I have an issue where a client emails a ticket to support@ourdomain.com, which is connected to Syncro. A ticket is created as expected.
However, the client gets two emails:

  1. Ticket auto-responder
  2. An email telling them they have an update, but the update is just their initial email repeated back to them.

Any idea how I can stop email #2 from being sent?

Email 1:

image
image1378×736 45.5 KB

Email 2:

image
image1227×691 21.9 KB

2

It’s a bug in the Rich Text system: PSA: Rich Text: Additional Errant Email being sent unexpectedly. We are all waiting for a fix.

1 Like
3

Thank you for the heads up.