we would like to see a way to creat report based on the labor rartes for ticket.
Canyou elaborate on your need here please? We have two reports today that do this already. One is the Ticket Time By Technician Report and the other is the Ticket Time By Customer Report. Do those not work for what you are looking for?
Thanks Andy, I wanted to view the report per technician who worked on different labor rates whether its normal labor or rushlabor or tripcharge.
Yes, Ticket Time By Customer Report will do the job, but i still have to export CSV and filter by each labor rate and calculate how much time the technican worked on different labor rates.
Ok. Ticket Time By Technician will break it down by tech, but yeah, it’s not going to do the math for you on individual labor types. So I see what you are after now. Thanks for the additional details.
I am looking at the Ticket Time By Technician and it does not show the column for the Labor Rate which would be helpful when exporting to be able to sort on that column. Currently I am only seeing Billed Column and not the Labor Rate. Can it be added to the report?
I see the Ticket Time By Customer has this field. which is great. Would it be possible to add the Contact Name that sent the ticket in addition to the Company name?
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It would also be helpful to have the ticket Title included in the reports or the Excel export.
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Hey Andy
I’d love to see this feature too. Any idea on a timeline?
It’s not something currently in development. I actually think if we delivered a Technician Utilization Report that would also serve this purpose. I’ll mention this to the Product team internally.
That would likely work. My specific need is to be able to run a report to look at time added to tickets by both technician and the labor rate as I use this to create a timesheet for paying my technicians. This allows me to pay my technicians based on the labor rates being billed out the the client. In my case it’s professional services (straight time) and professional services after hours (over time). Currently I have my technicians adding the words After Hours to the description field for the work log entry but opens up a huge opportunity for human error.
Yep I 100% get what you are after. Thanks for the extra details. It would definitely be covered by this report if this was something we wound up delivering.
Also other MSPs are looking for a way to track unbillable time, for like AYCE contracts. That would fall into this bucket as well.