In case you weren’t able to make recent Release Webinar, here is the list of Quality of Life Updates we worked on recently. A complete list of all of the changes can be found here.
API
- Added support for creating, reading, updating, and deleting Contact Tags.
- Added support for creating, reading, updating, and deleting Ticket Tags on new and existing Tickets.
Assets
- A button displays next to the Assigned Contact on the Asset Details page that opens a new tab with the End User Details page of the Assigned Contact.
- Fixed an issue where the Installed Application search in Asset Saved Searches was also searching the vendor name.
Customer Organizations
- Created Date column has been added to the Organizations page.
- The End User Name is now the only column in the End User subtab that will navigate to the End User Details page, allowing for copying and pasting of other attributes and opening a new tab.
- Fixed issues with 50 character limit in the archived customer search bar.
- A View in Google Maps button has been added on the End User Details page that opens a new tab with the End User’s address on a Google Maps page.
Estimates
- Estimate filters are now displayed by default on page load.
Invoices
- Invoice filters are now displayed by default on page load.
- Fixed an issue where the Business Name was not considered when sorting the Recurring Invoices index by (Customer) Organization.
Mobile
- Added Assigned Asset section to the End User screen.
- Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
- .Updated Asset Online Indicator for clarity.
- Made performance updates to chat in app.
- Fixed an issue that was causing outbound email to not consistently trigger as expected when creating a Public Ticket Note.
Reports
- Added “Customer” column to Internal Report Builder Ticket List Block.
- Fixed an issue where the Ticket Time Entry Report was using Pacific Time to determine the definition of a day.
- Fixed an issue with the Actual Time on the Ticket Time Entry Report not displaying in the correct format.
Scripts
- Fixed an issue where the one-time override for scripts modal wasn’t loading properly.
- Fixed an issue where long script names were distorting the Scripts page.
Tickets
- The Ticket Details page no longer refreshes or jumps down to another section of the page when Ticket Info attributes like Status, Priority, and Assignee are set.
- A button displays next to the Assigned Contact on the Ticket Details page that opens a new tab with the End User Details page of the Assigned Contact.
- Removed Tech assignment requirement for Recurring Tickets.
- Fixed an issue where the Add Asset dropdown was not loading all assets during ticket creation.
- Fixed an issue where appointment reminders were sending with the appointment invitation when the appointment is less than 24 hours away.
- Fixed an issue where the Ticket Title field when creating a ticket was hard to read in dark mode.
- Fixed an issue where the warning about uncharged time when resolving a ticket was not displaying with the new Ticket page.
- Improved the performance of updating Status on the new Ticket page.
Other
- Expanded and collapsed categories in Admin are now retained.
- Fixed an issue with the {{rmm_alert_formatted_output}} and {{rmm_alert_status}} tags on Bitdefender AV alerts.
- Fixed an issue where the Xero Payment ID was not populating the Syncro Payment ID.
- Removed links to outdated help articles from Search All Things and Advanced Search.
- New Doc Center Assistant is now available! In addition to keyword searches, you can also just ask questions to find the right documentation!