Hi Syncro Community Members & Partners,
Welcome to the very first edition of our Community Newsletter! 
Each month, we’ll spotlight standout discussions, share helpful tips and tricks, highlight upcoming events and webinars, and give you the chance to get to know a fellow community member a little better.
We’re glad you’re here—let’s dive in!
Conversations Worth Noting
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Introducing Cloud Backup: Protecting Microsoft 365 & Entra ID
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How to Convert a script using a runtime Variable to use a Platform Field Variable
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Any API gurus here? Help out a fellow member: API for custom Upload-File
Syncro Mobile App Updates
- We have introduced Ticket Worksheet functionality.
- Fixed an issue where the ‘Start Chat’ button would become unresponsive.
- Updated Ticket Detail load time and behavior.
- Improved Ticket Comment UI to be more clear when a Customer doesn’t have an email address.
- Fixed misc crashes
Webinar & Events
Power Hour: Ticket Views, Tags, & Automations with Syncro PM, @Lindsey, and Syncro Partner, Michael Paranich of August eTech.
Date: October 3
Time: 3 pm ET / 12 pm PT
Click here to learn more about this session!
October Release Webinar
Date: October 8
Time: 10am PT / 1pm ET
Click here to learn more about this session!
Check out our events calendar here 
Syncro Events Calendar
Syncro @ MSP Summit
Our team had a fantastic time at MSP Summit 2025 connecting with industry leaders, peers, and innovators shaping the future of managed services.
A huge thank you to everyone who stopped by to chat with our team, it was awesome getting to meet a few of our partners in-person 
Docs That Might Make Life Easier
The Syncro Community Q3 Top Contributor Is…
@des.quinn ! Congratulations on being our top contributor these past couple of months!
On behalf of the entire Syncro community team, thank you for your activity, support, and generosity in helping both us and your fellow members.
Who am I? Bill Fisk (@fiskenator), Spearhead Consulting, networking-security-servers. Prior to my consultancy, I worked for large corporations in the networking field.
What is my MSP? When did I start? What is my “why”? We officially started in 2000 after I was laid off from my network manager job. I had to still work for other companies at first. Apparently my wife wanted a more stable income. So I would do consulting jobs to keep my skills fresh when I was working for others. My why is the fact that I love technology. It provides me an opportunity to provide for my family and we’re still around because Spearhead Consulting makes relationships with our clients. My longest client is 21 years.
Shoutout to the community! Normally I don’t get much involved with forums unless I’m desperate to find answers to an issue. But I have to say that I really love the Syncro community. From all of my interactions, everyone is very eager to help and are very nice about it. Especially when it comes to the scripting. I’m so glad we finally came into the light and joined an RMM/XMM to help me be a better consultant providing better service and saving myself so much time. I’m thankful for everyone here that takes time away from their companies to help my business grow.
PS. Bill also tells great jokes 
Thanks for sticking with us through this month’s community newsletter! Made it all the way? React with any emoji on this post for your chance to snag a (x1) Syncro mug.
Giveaway ends October 17, 2025 at 11:59PM PT. The winner will be announced on the November Newsletter.
Catch you in the next newsletter 
