Live Expert Power Hour Oct 3 - The High-Efficiency Helpdesk: Mastering Ticket Views, Tags, and Automation

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Oct 3 Power Hour (1280x720 px) (2)
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We’re back with another Syncro Power Hour, and this one is all about bringing order to your ticketing system. If your helpdesk ever feels overwhelming — with tickets piling up, VIPs needing special attention, or workflows getting messy — this session is for you.

Join Lindsey Giusto from Syncro (@Lindsey) and Michael Paranich from August eTech as they share how to make ticket management more organized, efficient, and proactive using Views, Tags, and Automations.

Date: October 3
Time: 3 pm ET / 12 pm PT

Here’s what you’ll learn:

  • Views & Tags — Build workflows and segment tickets more effectively

  • Health Metrics — Track KPIs and identify bottlenecks

  • Automation — Use smart rules for assignments and alerts

:speech_balloon: Use this thread to post your questions in advance, share how you’re using ticketing today, or let us know what you’d like covered.

:pushpin: Recording and resources will be posted here after the session.

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Thank you all for joining today’s Power Hour, The High-Efficiency Helpdesk: Mastering Ticket Views, Tags, and Automation . Big round of applause to @Lindsey and Michael Paranich for walking us through how to build a high-efficiency helpdesk.

If you missed it or would like to rewatch, you can view the recording here.