Thanks to everyone who joined us live for today’s Syncro Power Hour! If you missed it — or want to catch the discussion again — the full recording is now available.
In this session, @lindsey (Syncro) and Michael Paranich (August eTech) showed how to take the chaos out of ticket management and make your helpdesk more efficient.
What you’ll learn in the recording:
How to organize and segment tickets with Views & Tags
Using ticket health metrics to track KPIs and bottlenecks
Automating ticket assignments and VIP alerts to save time
Real-world best practices from the Syncro community
Feel free to drop follow-up questions, or let us know how you’re using Views, Tags, and Automations in your workflows.
Watch the recording below:
