This can be caused by a number of things but is generally a communication error while it’s trying to connect to the install server, here are some troubleshooting steps to try.
- Make sure you are using a fresh installer. Try the MSI and the EXE, especially if one in specific is giving you the error.
- Check for SSL issues is by pasting each url into the browser of the device with the issue.
https://rmm.syncromsp.com
https://production.kabutoservices.com/syncro/main/updates/ - Configure the whitelist with the following.
app.kabuto.io
*.syncromsp.com
*.kabutoservices.com
ld.aurelius.host
attachments.servably.com - Disable the Firewall/AV briefly for the installation- or any other software that may block the connection.
- Ensure you meet the minimum specs to run the Agent, note some OS are not supported and .NET 4.6.2 or higher is also required. Install a Syncro Agent on a Device
If it continues to persist, gather up the logs from the local machine under c:\programdata\Syncro\logs and attach them to a ticket with a list of steps you have tried- which can be sent to help@syncromsp.com