Hello, I am looking for a way that I can add, edit, and delete hours in a ticket timer on behalf of my employees. My employees don’t want to have to track their own hours and would rather I do it. I want to do it in the ticket timer log so that it can get billed on our client’s reoccurring monthly bill. How do I do this? Thank you so much!
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Hi @dmckinnon,
If you go into the ticket that you would like to edit you would select “view log”, which will allow you to manipulate time to a specific tech. This also can be done via scripting or API.
